Understand & Troubleshoot QuickBooks Not Connecting to Server

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QuickBooks not connecting to server while opening a company file or sending emails. These issues may be due to the company file, Windows Firewall, Internet settings, or hosting configuration. In this blog, we will discuss in detail the reasons that prevent the QB from connecting to the server. The following segments will be covered in detail one by one:

 

  • Workstation's QuickBooks Not Connecting to Server

  • Error: Could not connect to the email server

  • Error: Cannot Communicate With the Company File Due to Firewall

  • QuickBooks POS Unable to Connect to the Server

  • Error message: Connection Has Been Lost

Key Factors Leading to Why QuickBooks Won’t Connect to the Server

  • The company file could be damaged or corrupted

  • A security app or antivirus may be blocking QB from making a connection to the server

  • QB or the current Windows user you are signed in with might not have sufficient rights to the company file folder

  • If the webmail settings are not configured correctly

  • The internet settings are set incorrectly

Proven Methods to Eliminate the QuickBooks Not Connecting to Server

We must go through the methods given below to resolve the QB not connecting to the server:

Method 1: Make sure the application is not set to launch as admin automatically

  • Under the Windows Start menu > utilise the search box to enter the words QuickBooks > right-tap the QuickBooks Desktop icon > and tap on Open file location

  • Navigate to the Properties tab, right-click QuickBooks.exe > unselect the box that enables Launch this program as an Administrator > and hit OK to rerun QuickBooks

Method 2: As your preferred email, set Outlook 

  • Under the QuickBooks Desktop > pick the Edit menu > choose the Preferences option > tap Send Forms

  • Navigate to My Preferences > choose Outlook as your preferred email option > hit OK to save the email settings

Method 3: Toggle the email preferences

  • Move to the Edit menu in QB Desktop > choose Preferences > and hit the Send Forms option

  • Proceed to the My Preferences tab > choose QuickBooks E-mail or Webmail, and click OK to turn off your email preferences

  • Now, repeat the same steps to toggle the preferences again > then come back to the My Preferences tab > and choose Outlook

  • At the end, hit OK > then exit QB app and all other open programs, and rerun the app

Method 4: Review the email preferences in the Web Browser

  • First, access Google Chrome. At the top of the home page > tap the Chrome menu icon > then select Settings

  • Moreover, proceed to the very end of the page > and click on the Show Advanced Settings. After that, proceed to the Privacy section > choose Content Settings

  • At the end, keep on scrolling down until you reach the Handlers segment > hit the Manage Handlers button >  and select your preferred default email client

Method 5: Launch the Verify/Rebuild data utility 

  • First, tap on the File menu under the menu bar of the QBDT homepage > select Utilities > and hit Verify Data

  • If you get that the QB app has detected no problem with your data > choose OK, but if Verify looks like an issue with your data > tap Rebuild Now or View Errors

  • Now, move further and use the Rebuild Data tool to resolve the company file damage, then wait until the process ends and rerun the QB application

Summary

With this blog, you can resolve the QuickBooks not connecting to server error effortlessly. However, if you want to seek technical expertise, you need to dial +1(800) 780-3064 and connect with the QB team; they will fix the issue smoothly.

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