While working in QuickBooks cannot communicate with the company file error, it is often due to server-related issues. One common cause is Windows Firewall, which can block QuickBooks processes and interfere with normal operations, including updates. When this happens, an error message may appear on your screen: “It appears that the QuickBooks software on the USERS-PC is set up to allow shared access to the company file, but the QuickBooks software on your computer is unable to communicate with it.”

This issue frequently occurs when QuickBooks is used in multi-user mode, as the company file is typically stored on the server. In this blog, we will walk you through the key steps needed to fix this error and restore access to your company file.

Main Contributors to the QuickBooks Cannot Communicate with the Company File Issue

If you are encountering communication issues between QB and the company, several factors could be responsible for it, as some of them are mentioned below:

• Running an outdated version of QuickBooks is a common cause of this problem. The issue may also occur if the company file itself is obsolete or damaged

• Additionally, the QuickBooks Database Server Manager may be missing or malfunctioning

• An incorrect hosting configuration on the workstation can also interfere with file access

• In some cases, Windows Firewall may block QuickBooks processes, or the folder containing the company file may not have the correct permission set

Recommended Resolutions to Eliminate Company File Connection Error in Your QB

To eliminate the QB cannot communicate with the company file error from your desktop, you need to proceed with the following steps: 

Step I: Use the QB file doctor

• First, run the QB tool hub on your device 

• Navigate to the company file segment

• Hit on the Run QuickBooks File Doctor 

Step II: Go for the firewall settings 

• Hit on the start option > from the search bar, look for Windows Firewall

• Now, on your screen, you will get to see the Firewall

• Select the Advanced Setting option 

• Under the Inbound Rules segment, you have to right-tap> select the New Rule 

• From the port option, hit the Next button 

• After completing the above steps, make sure that the TCP option is selected

• From the field of local ports, you have to enter the QB Year Version 

• Hit the next option after entering the post number 

• Turn on the connection and click on the next > make sure that your profile has been selected

• Now, establish a rule > add a name to it > and at the end, click on the Finish option 

Step III: Run the QB database server manager

• First, you have to download and install the QB Tool Hub on your device > run the tool hub

• From the Network Issues tab > hit on the QB Database Server Manager option 

• Hit the Start Scan option to launch the file check system 

Summary

With this blog, you can resolve the QuickBooks cannot communicate with the company file error in three steps. However, connect with the experts; their guidance will help you resolve any QB-related issues. Dial +1(800) 780-3064.