For seamless access to the company files that are stored on other computers, QuickBooks uses mapped drives. But sometimes, it may happen that QuickBooks not seeing mapped drives and is unable to access the company files over the network. The reasons that may contribute to this phenomenon are malware attacks, outdated Windows, network issues, and more. Additionally, this problem may appear if Windows access permissions are not set accurately. 

To resolve it, explore the solutions given in the upcoming segment of the blog post. Delve into the page and read each line carefully.

Root Causes Why QB Fails to See Mapped Drives

Here we have mentioned some reasons why you can't see mapped drives in the QB Desktop application.

• If the Windows access permissions are not set correctly on the server system, you may encounter such issues.

• This may happen if you have not mapped your network drives correctly.

• The problem may arise due to malware attacks on important system files.

• It can happen due to common network problems.

• An outdated Windows can instigate such an issue.

Practical Fixes That Work When QuickBooks not Seeing Mapped Drives

Let me walk you through the solutions that you can use if you fail to see the mapped drives. See how to implement the steps:

Technique 1: Enable Network Discovery

• Go to the Start menu.

• Search for the Control Panel and open it.

• Choose the Network and Internet option.

• Click on the Network and Sharing Center.

• Tap on Change advanced sharing settings.

• Look for the "Turn on network discovery" button.

Technique 2: Map the network drive again

• Launch the File Explorer.

• Go to This PC.

• Tap on the three dots next to the View option.

• Choose the Map network drive.

• To define the mapped drive, you need to select a letter for the drive.

• Pick a letter that seems available.

• Enter the file path or location in the Folder field.

• Alternatively, you can choose Browse and go to the desired location.

• Choose the check box if you want to reconnect at sign-in.

• At last, select Finish.

Technique 3: Get IP address and DNS manually

• Open the Start menu.

• Choose Settings.

• Go to the Control Panel and choose Network and Sharing Center.

• Click on Change Adapter.

• Open the Network Connection window.

• Right-click on Ethernet. 

• Tap on Properties.

• Next, you need to choose the Networking tab.

• Choose the box that says Internet Protocol Version 4.

• You need to unmark the checkbox if it is already marked.

• Choose the radio option that says Obtain DNS Server Address Automatically.

• Hit Enter and tap OK.

Technique 4: Create a new user profile in QBDT

• Open the QBDT application and choose the Company menu.

• Click on Set Up Users and Password.

• Tap on Set Up User.

• Press the Add User button.

• Input the required information, such as username and password.

• Click Next.

• Now, choose from the following options:

  • No Access

  • Full Access

  • Selective Access

• Tap Finish.

Summing It Up

We hope that the blog is enough to explain why QuickBooks not seeing mapped drives. To demonstrate it better, we have given your list of reasons behind it. Along with this, we have also provided you with some tactics to use to overcome the problem. If you still can't resolve it and prefer consulting a professional, give a call to +1(800) 780-3064.